Customer Service Representative - Part Time Patient Registration

R1 RCM•Lehi, UT

3d•$16 - $23•Onsite

About The Position

As a Customer Service Representative in Patient Registration, you help patients check into the hospital and answer questions during registration. You collect patient and insurance information accurately and efficiently while listening with compassion and addressing patients’ concerns. The role involves using computers and phones in a busy environment, moving between multiple screens and programs, and coordinating registration around interruptions from clinicians providing emergent care. The work can be fast-paced and often requires being on your feet while assisting patients. You will encounter patients who may be ill or worried, and you should be prepared to see illness and injuries in a hospital/lab environment. Healthcare knowledge is not required; training is provided. The position is part-time and PRN as needed/on-call at Intermountain Primary Children’s Hospital in Lehi.

Requirements

High school diploma or GED.
Excellent customer service experience.
Ability to multitask, learn technology quickly, type, and answer phones.
Ability to work quickly and adapt to an unpredictable, busy environment.
Must be prepared to see illness and injuries in a hospital/lab environment.
Must be up to date on all vaccinations and pass a drug test and background check before hire.

Nice To Haves

Medical experience.

Responsibilities

Help patients check into the hospital and complete registration.
Answer patients’ questions and collect patient and insurance information accurately and quickly.
Use computers and multiple programs and screens to enter registration information.
Answer phones and work through physician and nurse check-ins, adapting when clinicians interrupt registration for emergent care.
Listen compassionately, ask follow-up questions, build rapport, and help ease patients’ anxiety.
Assist patients with registration, often while on your feet.