CSR HVAC Plumbing Electrical

Snappy Electric, Plumbing, Heating & Air • Marietta, GA

5d • Onsite

About The Position

Snappy Electric, Plumbing, Heating & Air is hiring a Customer Service Representative for its customer service team in Marietta, Georgia. The role supports customers and HVAC, plumbing, and electrical technicians by answering calls, scheduling appointments, helping coordinate dispatch, and keeping customer records organized. The company describes the position as busy and collaborative, with an emphasis on taking ownership, solving problems, and providing a positive customer experience.

Requirements

• Positive attitude and genuine desire to help people.
• Excellent communication and customer service skills.
• Organization, dependability, and ability to multitask.
• Initiative and willingness to take ownership of tasks.
• Comfort with computers and learning new software.
• At least one year of customer service experience is preferred.

Nice To Haves

• Customer service experience in HVAC, plumbing, or electrical services.
• Experience with ServiceTitan.

Responsibilities

• Answer incoming calls and provide a positive customer experience.
• Schedule service appointments for HVAC, plumbing, and electrical teams.
• Help coordinate dispatching and keep technicians productive.
• Communicate appointment updates to customers.
• Make outbound calls for maintenance scheduling, membership renewals, and customer care.
• Keep customer records accurate and organized.
• Work with dispatch, technicians, and management to keep daily operations running smoothly.

Benefits

• Company-paid healthcare.
• Competitive pay based on experience.
• Monthly bonus opportunities.
• Two weeks of paid vacation to start.
• Paid holidays.
• 401(k) with company match.
• $1,000 employee referral bonus.
• Company events and team activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed