Operations Manager - HVAC, Plumbing, and Electrical

Redwood Services•Erlanger, KY

About The Position

Arlinghaus is seeking an experienced Operations Manager to lead its residential HVAC, Plumbing, and Electrical field organization in the Greater Cincinnati region. Working alongside the General Manager and collaborating with the leadership team, this hands-on leader will help shape operational strategy and oversee day-to-day execution in a fast-paced, sales-driven, growing business. The role focuses on developing managers and technicians, strengthening processes and accountability, and achieving strong operational and financial results while delivering exceptional customer experiences.

Requirements

At least five years of experience leading teams in a sales-driven organization generating $25 million or more in annual revenue.
Proven operational leadership experience in the residential HVAC, Plumbing, or Electrical industry.
Proven success leading operations in a sales-driven residential home services organization.
Experience managing Service Technicians, Installers, Sales Consultants, Install Coordinators, or other field operations teams.
Strong understanding of residential service and installation operations, including workflow management, scheduling, capacity planning, and labor optimization.
Demonstrated ability to coach leaders, develop high-performing teams, and build a culture of accountability.
Deep understanding of operational KPIs, including revenue, conversion rates, average ticket, close rates, maintenance membership growth, install efficiency, and technician productivity.
Experience implementing operational improvements that increase efficiency, profitability, and customer satisfaction.
Ability to make decisions in a fast-paced, high-growth environment while balancing strategic planning with day-to-day operational execution.
Excellent communication and leadership skills, including the ability to influence teams and collaborate effectively with senior leadership.
Results-oriented approach, ownership, execution, and ability to inspire others to perform at a high level.

Responsibilities

Lead day-to-day field operations across Service Technicians, Installers, Sales & Design Consultants, and the Install Coordination team.
Partner with the General Manager and leadership team to develop and execute operational strategies supporting company growth objectives.
Coach, develop, and hold managers and team members accountable to defined performance expectations while fostering continuous improvement.
Drive operational and financial metrics, including revenue, conversion rates, average ticket, technician productivity, maintenance membership growth, install efficiency, close rates, and customer satisfaction.
Optimize staffing, scheduling, labor utilization, and capacity planning to maximize productivity, efficiency, and daily revenue.
Identify operational bottlenecks and implement scalable processes to improve efficiency, consistency, profitability, and customer experience.
Build a culture of accountability, teamwork, servant leadership, and operational excellence while maintaining employee engagement.
Analyze operational performance, identify trends and opportunities, and use data to improve business results.
Partner with department leaders to align Sales, Service, Installation, and Install Coordination and create a seamless customer experience from the initial call through project completion.
Communicate priorities, expectations, and performance clearly, providing coaching and feedback that develops future leaders.
Lead through change by creating structure, consistency, and accountability as the business grows.