Customer Service Rep(01570) - 2181 Droste Rd
About The Position
The Customer Service Representative serves as a friendly, professional point of contact for customers at the Saint Charles location. The role involves taking orders by phone, processing transactions, preparing products to company standards, and helping maintain a clean, organized, food-safe store. The representative works collaboratively with the team to provide timely service, resolve customer concerns, and support store operations during busy periods. The position requires standing for extended periods and regularly lifting items up to 25 lbs. Shifts may vary and can include evenings, weekends, and holidays as needed.
Requirements
- Excellent verbal and written communication skills with a friendly, professional, and empathetic approach.
- Ability to follow directions and company procedures while maintaining attention to detail.
- Ability to multitask and work efficiently in a fast-paced, high-volume environment.
- Basic math skills for cash handling, order processing, and transaction management.
- Reliable, positive, collaborative team-player attitude.
- Physical stamina to stand for extended periods and regularly lift up to 25 lbs.
- Customer-focused mindset and commitment to providing exceptional service.
- Ability to remain calm and solution-oriented in challenging situations.
- Strong problem-solving and conflict-resolution skills.
- Willingness to learn, adapt to new technologies, and embrace continuous improvement.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
- High school diploma or equivalent.
Nice To Haves
- Food handling certification.
- Previous customer service or food service experience.
- Familiarity with point-of-sale systems.
Responsibilities
- Answer incoming phone calls and take customer orders accurately and efficiently.
- Operate the point-of-sale system, handle cash transactions, and process payments securely.
- Address customer inquiries, resolve issues promptly, and provide exceptional service.
- Prepare and assemble products according to company standards and recipes.
- Maintain a clean, organized, and hygienic work environment in accordance with food safety standards and company procedures.
- Collaborate with team members during peak hours to support smooth operations and timely service.
- Assist with cleaning and restocking to keep the store presentable and organized.
- Lift and move items weighing up to 25 lbs. as needed.
- Adapt to changing priorities and learn new processes and technologies.
- Support colleagues and contribute to a positive, goal-oriented team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
