Customer Service Representative - Patient Registration

R1 • Indianapolis, IN

4d • Onsite

About The Position

R1 is hiring a Patient Registration Customer Service Representative at Ascension St. Vincent Women's and Infants. The representative is often the first person patients meet when checking into the hospital and helps make registration clear and supportive. The role is open to candidates without healthcare experience; training is provided in healthcare processes, insurance basics, and hospital workflows.

This is a fast-paced, patient-facing position involving multiple computer systems, phone calls, and in-person interactions. Representatives collect and verify information, assist patients who may be ill or distressed, respond to interruptions from clinical teams, and work alongside clinicians and emergency staff. The position requires being on your feet and balancing accuracy with compassion.

The schedule is three 12-hour shifts per week, from 7:00 PM to 7:30 AM. The US-based hourly pay range is $16.12–$23.21. R1 describes a competitive benefits package and opportunities to learn, collaborate, and explore career paths.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test, and meet vaccination requirements.
• Ability to work three 12-hour shifts per week, 7:00 PM to 7:30 AM.
• Ability to work on your feet and respond to interruptions in a dynamic environment.

Nice To Haves

• Medical or healthcare experience; not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions clearly and compassionately.
• Gather accurate patient information quickly in a fast-paced environment.
• Register patients efficiently across multiple computer systems.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details, with training provided.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and help ease their concerns.

Benefits

• Competitive benefits package.
• Training and opportunities to learn healthcare processes and develop skills for career growth.
• Opportunities to collaborate and explore career paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED