Customer Service Representative - Site Visit Scheduler

Staffing Solutions Organization LLC (SSO)

12d • $18 • Remote

About The Position

The Customer Service Representative I – Site Visit Scheduler supports the Provider Site Visit team by coordinating and scheduling appointments for Site Visit Reviewers conducting Medicaid provider facility visits. This role requires frequent phone communication with providers and internal staff and demands a high level of accuracy, attention to detail, organization, and commitment to excellent customer service.

Requirements

• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong attention to detail and accuracy
• Excellent time management and organizational skills
• Professional communication skills (written and verbal)
• Ability to multitask and manage competing priorities
• Strong spatial and scheduling coordination skills
• Be available and responsive during established working hours
• Have a safe, private, and distraction‑free workspace
• Be able to fully focus on assigned job responsibilities

Nice To Haves

• Appointment scheduling experience
• Customer service or call center experience
• Experience in a medical office, healthcare, or insurance environment

Responsibilities

• Answer inbound calls and place outbound calls to providers and internal partners
• Schedule site visit appointments accurately and efficiently
• Document conversations clearly and thoroughly based on provider discussions
• Maintain a high standard of professionalism and customer service at all times
• Ensure accuracy and attention to detail in scheduling and documentation
• Utilize Microsoft Excel, Outlook, and Word to complete daily tasks

Benefits

• Health, vision, and dental insurance
• 401(k) with discretionary employer match
• Paid time off and holidays
• Flexible spending accounts
• Additional employee perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed