Customer Service Representative/Scheduler
About The Position
We are a national calibration company looking for a self-directed, motivated individual to work as a Field Service/Sales Coordinator with a proven customer service background. This position is high pressured, fast paced, and requires a skilled individual who is not afraid of change within a moment's notice. The right candidate will possess excellent computer, organizational, phone, and customer service skills. If you do not like speaking on the phone this position is not for you. The candidate must be committed to dealing with customers and vendors on the phone in a professional businesslike and timely manner. Experience with Microsoft Office is also preferred.
Requirements
- Proven customer service background
- Excellent computer skills
- Excellent organizational skills
- Excellent phone skills
- Excellent customer service skills
- Commitment to dealing with customers and vendors on the phone in a professional businesslike and timely manner
Nice To Haves
- Experience with Microsoft Office
Responsibilities
- Establish calibration technician schedules for weekly, monthly, and yearly calibrations.
- Contact customers via phones to schedule calibrations.
- Identify potential scheduling problems.
- Communicate scheduling changes to customers and technicians.
- Create job orders for calibration services.
- Responsible for the generation of quotes and new service processing.
- Processing product sales and basic office administration
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with Company Match
- Company-Paid Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Company-Provided Equipment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
