Customer Service Representative/Scheduler

Accredited Labs • Milwaukie, OR

2d • Onsite

About The Position

We are a national calibration company looking for a self-directed, motivated individual to work as a Field Service/Sales Coordinator with a proven customer service background. This position is high pressured, fast paced, and requires a skilled individual who is not afraid of change within a moment's notice. The right candidate will possess excellent computer, organizational, phone, and customer service skills. If you do not like speaking on the phone this position is not for you. The candidate must be committed to dealing with customers and vendors on the phone in a professional businesslike and timely manner. Experience with Microsoft Office is also preferred.

Requirements

• Proven customer service background
• Excellent computer skills
• Excellent organizational skills
• Excellent phone skills
• Excellent customer service skills
• Commitment to dealing with customers and vendors on the phone in a professional businesslike and timely manner
• Experience with Microsoft Office is also preferred

Responsibilities

• Establish calibration technician schedules for weekly, monthly, and yearly calibrations.
• Contact customers via phones to schedule calibrations.
• Identify potential scheduling problems.
• Communicate scheduling changes to customers and technicians.
• Create job orders for calibration services.
• Responsible for the generation of quotes and new service processing.
• Processing product sales and basic office administration

Benefits

• Health Insurance – Comprehensive medical coverage to support your well-being
• Dental Insurance – Preventive and restorative care to keep you smiling
• Vision Insurance – Coverage for eye exams, glasses, and contacts
• 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match
• Company-Paid Life Insurance – Peace of mind with fully covered life insurance
• Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off
• Paid Holidays – Celebrate and recharge with paid company holidays
• Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed