Customer Service Representative - Patient Registration, Part-Time
About The Position
The Patient Access Representative is the first point of contact for patients at Ascension Seton Williamson in Round Rock, Texas. This frontline healthcare customer service role supports patients and families through registration and check-in, helping them access care efficiently while providing compassionate, accurate service. The role involves working across multiple computer systems, answering phones, collecting patient information, handling insurance and coverage details, entering demographic and medical data, collecting co-pays, and providing cost estimates when applicable. The representative also collaborates with nurses, physicians, and care teams to support smooth patient flow and hospital operations. Healthcare experience is not required; training is provided.
Requirements
- Exceptional customer service, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test, and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide exceptional customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Minimize registration delays and respond to questions with confidence, clarity, and compassion.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Professional learning and career-development opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
