Customer Service Representative/Inside Sales Representative, Level 1

AirReps • Austin, TX

2d • Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for an HVAC Customer Service Representative/Inside Sales position in the branch operations group at its Austin, Texas branch. The representative sells the organization’s products and services to prospective and established customers, assisting them in person, by phone, email, or fax. The role involves identifying customer needs, answering questions, creating solutions, and ensuring a smooth and timely sales process. The representative must understand organizational policies, procedures, practices, products, and services, and collaborate with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships.

The role works within well-defined instructions and established procedures, under supervision and close oversight. It has no people-management responsibilities. The representative reports to the Branch Manager / Supervisor, Customer Service. Applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization. The company provides equal employment opportunity and complies with applicable federal and state disability regulations.

Requirements

• 1–3 years of progressive sales experience.
• High school diploma or GED equivalent.
• General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
• Effective customer service and relationship-management skills in walk-in, phone, and email interactions.
• Positive, professional attitude and ability to diffuse difficult customer situations.
• Good phone and email etiquette.
• Ability to handle high-volume customer traffic.
• Effective verbal communication skills, including explaining fairly technical information clearly.
• Written communication skills, including timely customer email communication and accurate order entry.
• Effective organization and time-management skills, including prioritizing and multitasking.
• High attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Good judgment, strong work ethic, and integrity.
• Ability to understand and follow procedures, work instructions, and company policies.
• Ability to perform essential responsibilities with or without reasonable accommodations.
• Legal authorization to work in the United States without requiring employer-sponsored work authorization now or in the future.

Nice To Haves

• Knowledge of HVAC equipment and products.
• Some college education.

Responsibilities

• Help the Division meet sales goals, including new business, by maintaining accounts through active communication about product launches, services, supplies, products, and discounts via outbound calls.
• Provide customer service in person, by phone, and by email.
• Perform sales functions including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accurate order information.
• Recommend alternate products based on cost, availability, or specifications.
• Monitor scheduled shipment dates, help ensure timely delivery, and expedite shipments as needed; coordinate with manufacturing, sales, distribution, and vendors.
• Generate new and repeat sales by providing timely product and technical information.
• Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
• Provide accurate information about the availability of in-stock items.
• Assist customers with warranties and returns.
• Work with the Branch Manager to resolve problems, maintain customer satisfaction, and comply with organizational policies; coordinate resolutions with appropriate departments.
• Periodically contact customers to assess satisfaction with the organization, products, and services.
• Maintain sales activity records and prepare reports.
• Expand knowledge of HVAC products and stay current with industry trends.
• Work positively with management and peers to support effective teamwork and a high level of service.
• Follow work instructions, operating procedures, and company policies.
• Participate in additional projects or activities that support ongoing business needs.

Benefits

• Benefits are effective on day one for all full-time direct hires.
• Training programs to guide team members and develop new skills.
• Career growth opportunities.
• Opportunity to be part of a global company whose family brands are backed by Daikin Industries, Ltd.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED