Customer Service Representative/Inside Sales Representative, Level 1

Daikin • Austin, TX

1d • Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for its HVAC customer service and inside sales position in the branch operations group at the Austin, Texas branch. The representative sells the organization’s products and services to prospective and established customers and serves customers face to face, by phone, email, or fax. The role involves understanding customer needs, answering questions, developing solutions, and supporting a smooth sales process. The representative must understand organizational policies, procedures, practices, products, and services and collaborate with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships.

The role works within well-defined instructions and established procedures under close supervision. It has no people-management responsibilities. The successful candidate will support sales and customer satisfaction through order processing, product guidance, shipment coordination, issue resolution, and ongoing customer communication. Employment applicants must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.

Requirements

• 1–3 years of progressive sales experience.
• High school diploma or GED equivalent.
• General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
• Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
• Professional attitude and ability to handle difficult customers and defuse negative situations.
• Good phone and email etiquette.
• Ability to manage high-volume customer traffic.
• Effective verbal communication skills, including explaining fairly technical information clearly.
• Effective written communication skills, including timely customer email communication and accurate order entry.
• Effective organizational and time-management skills, including prioritization and multitasking.
• Strong attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Good judgment, strong work ethics, and integrity.
• Ability to understand and follow procedures, work instructions, and company policies.
• Must be legally authorized to work in the United States without current or future employer-sponsored work authorization.
• Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

• Knowledge of HVAC equipment and products.
• Some college education.

Responsibilities

• Support division sales, including new business, by maintaining accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
• Provide customer service in person, by phone, and by email.
• Process sales activities, including orders, purchase orders, payments, quotes, and delivery dates, and ensure information is accurate.
• Recommend alternate products based on cost, availability, or specifications when appropriate.
• Monitor scheduled shipment dates, help ensure timely delivery, and expedite shipments as needed.
• Coordinate shipment matters with manufacturing, sales, distribution, and vendors.
• Generate new and repeat sales by providing timely product and technical information.
• Educate customers about product terminology, features, and benefits.
• Provide accurate information about in-stock item availability.
• Assist customers with warranties and returns.
• Work with the Branch Manager to resolve problems in accordance with company policies and coordinate resolutions with appropriate departments.
• Periodically contact customers to assess their satisfaction with the organization, products, and services.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with industry trends.
• Work positively with management, peers, and other departments to support effective teamwork and high-quality service.
• Follow work instructions, operating procedures, and company policies.
• Participate in additional projects and activities that support business needs.

Benefits

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to help team members develop new skills.
• Career growth opportunities.
• Opportunity to be part of a global company whose family brands are backed by Daikin Industries, Ltd.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED