CUSTOMER SERVICE REPRESENTATIVE I - Tax Office
About The Position
The Customer Service Representative I assists with the daily functions of the Tax Office. The role answers incoming calls to the main Tax Office phone line and may also respond to chats, emails, or inquiries from clients, the public, attorneys, other agencies, and county departments. The representative evaluates, researches, and processes requests, inquiries, and problems for resolution or referral. The position handles property tax and motor vehicle inquiries, provides information, prepares correspondence, and resolves or refers matters according to office policy. Employees may be required to work at any Tax Office location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or GED.
- Six months of recent experience in a customer service or call center environment.
- Excellent verbal and written customer service and communication skills.
- Ability to work in a fast-paced environment, stay organized, and prioritize workload.
- Ability to work independently and as part of a team.
- Competency with computers and Microsoft Office 365 Suite.
- Advanced analytical skills.
- Skill in operating a computer and calculator.
- Ability to answer phones promptly and cheerfully while demonstrating concern and patience.
Nice To Haves
- One year of experience in a job-related field with knowledge of state property tax code and motor vehicle laws.
- Experience with a multi-line phone system.
Responsibilities
- Answer incoming calls to the main Tax Office phone line and, as needed, respond to chats, emails, and other inquiries.
- Receive, research, and resolve property tax or motor vehicle inquiries regarding issues, policies, procedures, and general information; provide accurate information as requested.
- Prepare effective correspondence to resolve problems through live chat or email as needed or required.
- Research and resolve inquiries, or refer them to appropriate staff when detailed research or specialized responses are required based on office policy.
- Acquire and maintain knowledge of property tax and motor vehicle procedures and policies in the assigned area of expertise.
- Assist callers who have limited information.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
