Customer Service Representative (CSR)/Dispatch

Bosch Group • Summerville, SC

3d

About The Position

Bosch is seeking a customer-service-oriented professional to develop and maintain excellent relationships with internal and external customers. The role requires flexibility to work independently with minimal supervision or as part of a team in a fast-paced environment. It involves frequent communication by telephone and email, supporting customer delivery creation at the warehouse, order picking, entry-level material planning, and transportation scheduling. The representative also handles office and records-retention tasks, helps resolve variances, and provides backup to teammates as needed.

Requirements

• High school diploma or related discipline preferred.
• 3–5 years of experience in a warehouse environment required.
• Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP.
• Strong verbal and written communication skills.
• Professional telephone etiquette and the ability to handle stressful situations efficiently and professionally.
• Ability to contribute as a team member to meet sales goals and ensure customer satisfaction.

Nice To Haves

• High school diploma or related discipline.

Responsibilities

• Develop and maintain excellent relationships with internal and external customers.
• Support the launch of customer delivery creation at the warehouse.
• Communicate with internal and external customers.
• Respond to customer inquiries promptly by telephone and email, and provide updates when deviations occur.
• Create daily customer order picks.
• Perform entry-level material planning.
• Seek resolution to variances by investigating their source.
• Schedule transportation for daily and expedited services using customer and freight-forwarding websites.
• Perform office duties including filing, faxing, and scanning.
• Follow records-retention procedures in accordance with Central Directives.
• Understand escalation processes and the reasons for escalation.
• Problem-solve using 5 Why's or 8D formats.
• Back up team members as needed.
• Perform other duties as assigned.

Benefits

• Premium health coverage.
• 401(k) with generous matching.
• Resources for financial planning and goal setting.
• Paid time off.
• Parental leave.
• Life and disability protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED