Customer Service Representative (CSR)

Defense Logistics Agency • New Cumberland Defense Logistics Center, PA

1d • Onsite

About The Position

The Customer Service Representative (CSR) serves as a Defense Logistics Agency (DLA) payroll financial execution specialist. The position develops standards, processes, and operating procedures for DLA payroll systems and controls; executes payroll plans of action and milestones; establishes priorities; and provides guidance. The CSR performs payroll execution processes to manage all phases of employee pay and allotments, investigates and resolves significant or unusual variances in coordination with responsible activities, evaluates operational performance metrics and takes corrective action as needed, and responds to audit requests, research, and findings to sustain the financial stability of the DLAH2R Business Cycle. At the GS-09 and GS-11 levels, duties are performed in a developmental capacity.

The position may be filled in Fort Belvoir, Virginia, or New Cumberland, Pennsylvania. The listed salary range at either location is $70,623–$133,142. The role is identified in the qualifications section as a Management and Program Analyst. Applicants must meet the applicable grade-level experience or education requirements and other federal eligibility requirements. The position requires U.S. citizenship and a favorable suitability or fitness determination. Security is Non-Critical Sensitive with no access. Recruitment incentives are not authorized, and the position is not in a bargaining unit.

Requirements

• Must be a U.S. citizen.
• Must receive a favorable suitability or fitness determination; an unfavorable background check may be grounds for removal.
• Must meet applicable time-in-grade, time-after-competitive-appointment, minimum-qualification, and other regulatory requirements by the announcement closing date.
• Must have one year of specialized experience at the grade level immediately below the grade sought, or qualifying education where permitted: GS-09 requires experience equivalent to GS-07; GS-11 requires experience equivalent to GS-09; GS-12 requires experience equivalent to GS-11.
• GS-09 qualifying experience includes timely and accurate payroll financial data input, correcting and posting payroll data errors, and using automated payroll system software.
• GS-11 qualifying experience includes assisting in developing or modifying financial methods and techniques in response to changes in payroll accounting standards and principles, timely and accurate payroll financial data input, and using automated payroll system software.
• GS-12 qualifying experience includes developing or modifying financial methods and techniques in response to changes in payroll accounting standards and principles, interpreting payroll financial data and drawing conclusions, and using automated payroll system software.
• Education substitution, when permitted, must be from an accredited college or university and demonstrate the knowledge, skills, and abilities needed for the work. GS-09 may be qualified with a related master's or equivalent graduate degree, two full years of progressively higher-level graduate education leading to such a degree, or a related LL.B. or J.D. GS-11 may be qualified with a related Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M. There is no education substitution for GS-12.
• A combination of qualifying post-high-school education and experience may be used for GS-09 and GS-11 under the stated percentage calculation; education substitution is not available for GS-12.
• Applicants using education to qualify must provide transcripts or other documentation. Foreign education must be evaluated as equivalent to an accredited U.S. education program or receive full credit at a U.S.-accredited college or university.
• Males born after December 31, 1959, must be registered with or exempt from Selective Service.
• Selectees must have a REAL ID or other acceptable identification documents to access certain federal facilities.
• Employees must refrain from illegal drug use on and off duty. Applicants selected for testing-designated positions must complete required drug testing; employees in such positions are subject to random testing.

Responsibilities

• Develop standards, processes, and operating procedures for use within DLA payroll systems and controls.
• Execute payroll plans of action and milestones, establish priorities, and provide guidance.
• Perform payroll execution processes to maintain and manage all phases of employee pay and allotments.
• Identify, investigate, research, and resolve significant or unusual variances in coordination with responsible activities.
• Perform and evaluate operational performance metrics and take corrective action as required.
• Respond to audit requests, research, and findings to sustain the financial stability of the DLAH2R Business Cycle.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; eligibility depends on position type, and applicants are directed to contact the hiring agency for specifics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level