Customer Service Representative (CSR)

Goodwill of Colorado•Aurora, CO

3d•$19 - $25•Onsite

About The Position

The Customer Service Representative responds to customer inquiries and supports sales orders, returns, quotations, bids, and proposals. The role coordinates customer visits, prepares product samples, monitors shipments and artwork approvals, and follows overseas orders in coordination with Supply Chain. The representative works closely with customers, Sales, the art department, management, and suppliers to resolve issues promptly and professionally, maintain product knowledge, and support team operations. The position is located in Wheat Ridge, Colorado, and is scheduled Monday through Friday, 7:00 AM to 4:00 PM, with a one-hour lunch. The pay range is $19.00–$25.00 per hour, depending on experience. Applications are due October 30, 2026. The role is eligible for Paid Sick and Safe Time under the Healthy Families and Workplaces Act.

Requirements

A two- or four-year college degree or relevant work experience.
Professionalism and interpersonal skills to handle customer service and project management responsibilities.
Strong working knowledge of customer service principles, practices, and skills.
Customer-focused attitude, commitment to quality, and willingness to quickly develop product expertise.
Ability to prioritize, solve problems, and manage multiple projects on tight deadlines.
Intermediate computer skills, knowledge of Microsoft Office Suite, and ability to learn industry-standard software.
Familiarity with enterprise resource planning systems.
Professional written and verbal communication skills, sound decision-making ability, and attention to detail.
Ability to work effectively with internal management and staff, customers, and suppliers.
Ability to work with a diverse team and remain professional under pressure.
Own a camera capable of shooting 4K or higher.
Pass a conditional post-offer background investigation and drug screen.

Responsibilities

Respond promptly to customer inquiries, process sales orders and returns, address shipment delays, and provide product quotations.
Create professional bids, quotations, and proposals.
Coordinate customer visits, answer phone calls, and assist visitors who come to the workplace.
Create and send product samples to clients or respond to their questions.
Track shipments to support timely delivery and ensure artwork is approved without becoming stuck in the approval process.
Coordinate regularly with Supply Chain to follow overseas orders from start to finish.
Communicate with Sales, customers, and the art department to ensure satisfactory and timely resolutions.
Handle internal and external customer inquiries by phone, email, or in person, and manage complaints with discretion and tact.
Develop functional knowledge of all label products.
Keep management informed about workflow, operations, and opportunities to streamline procedures.
Attend and present at production meetings.
Provide backup to team members as needed.