Customer Service Representative (CSR)
About The Position
AUTO 360 Garage in Burlingame, California, is hiring a full-time Customer Service Representative to assist customers and support daily collision repair operations. The representative is often among the first people customers interact with and provides professional, helpful service throughout the repair process. The role involves communicating with customers and insurance companies, keeping customers informed about repair progress, coordinating appointments and vehicle drop-offs and pickups, and assisting with repair-related paperwork and records. The representative also works with technicians, estimators, and management to help maintain efficient daily operations. The position pays $25.00–$30.00 per hour, depending on experience, and is scheduled for 40 hours per week. The stated start date is ASAP. The work location is AUTO 360 Garage, 903 California Drive, Burlingame, CA 94010.
Requirements
- Bilingual English and Spanish is required.
- Comfortable communicating with customers, insurance companies, and adjusters.
- Comfortable using computers, email, office software, and shop management systems.
- Strong communication, organizational, and problem-solving skills.
- Dependable, professional, and detail-oriented.
- Friendly and customer-focused.
- Able to manage multiple responsibilities in a fast-paced environment.
- Able to work effectively as part of a team.
Nice To Haves
- Customer-facing or customer service experience is preferred.
- Previous experience in automotive repair, collision repair, or an auto body shop is a plus.
Responsibilities
- Greet customers professionally and provide friendly, helpful customer service.
- Answer phone calls and respond to customer inquiries.
- Provide customers with updates on vehicle repairs.
- Communicate with insurance companies and adjusters regarding repair status and claim information.
- Assist with repair paperwork, estimates, invoices, and other documentation.
- Coordinate vehicle drop-offs and pickups.
- Schedule appointments and manage customer communications.
- Maintain accurate customer and repair records.
- Use shop management systems and other computer software.
- Work closely with technicians, estimators, and management.
- Use computers, email, and office software confidently.
- Apply strong communication, organizational, and problem-solving skills.
- Multitask effectively in a fast-paced environment.
- Help maintain organized and efficient daily operations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
