Logistics Customer Service Representative (CSR)

Road & Rail Services•Nashville, TN

1d•Onsite

About The Position

Road & Rail Services is hiring a dependable, detail-oriented Logistics Customer Service Representative to support its Nashville, Tennessee operation. This full-time, on-site office role connects customers, truck drivers, carriers, and the operations team, helping coordinate daily transportation activities and provide professional customer service. The work includes frequent computer use, telephone communication, customer interaction, and coordination between departments in a busy logistics environment where schedules and priorities may change. Occasional schedule flexibility may be needed to support customer and operational requirements. Previous railroad experience is not required, and logistics, transportation, dispatching, customer service, or administrative experience is helpful but not required.

Requirements

Strong customer service and interpersonal communication skills.
Proficiency in Microsoft Office, including Excel, Outlook, and Word.
Ability to accurately enter information and maintain organized records.
Strong attention to detail and ability to identify documentation errors.
Ability to manage multiple tasks in a fast-paced office environment.
Good problem-solving skills and ability to work independently.
Professional telephone and email communication skills.
Dependable attendance and punctuality.
Willingness to learn transportation processes and company operating systems.

Nice To Haves

Customer service or administrative support experience in a logistics or transportation environment.
Truck scheduling, dispatching, or carrier coordination experience.
Experience with shipping and receiving documentation.
Inventory tracking or transportation management systems experience.
Experience communicating with commercial drivers, vendors, or industrial customers.
Data entry, reporting, and record management experience.

Responsibilities

Serve as a primary point of contact for customers, drivers, carriers, and internal operations personnel.
Answer incoming calls, respond to emails, and provide accurate shipment information.
Assist customers with questions about deliveries, scheduling, and shipment status.
Communicate shipment delays, scheduling changes, and other operational updates.
Resolve routine customer concerns and escalate more complex issues when necessary.
Maintain positive working relationships with customers and transportation partners.
Schedule and coordinate incoming and outgoing truck appointments.
Monitor daily shipment activity and communicate transportation needs to operations.
Prepare, review, and organize bills of lading, shipping documents, and delivery paperwork.
Enter shipment details, customer information, and operational updates into company systems.
Verify documentation for accuracy and correct discrepancies when identified.
Maintain organized electronic and physical records.
Assist with daily reports, shipment tracking, and inventory-related documentation.
Work with drivers and operations employees to resolve scheduling or paperwork issues.
Support additional administrative and customer service responsibilities as assigned.