Customer Service Representative (CSR)

Sparkbit 360 • Cincinnati, OH

4d

About The Position

Sparkbit 360 is a full-service marketing and public relations agency. The Customer Service Representative assists customers, handles inquiries, and provides a high level of service through clear communication and efficient problem resolution. The role is part of the Cincinnati, Ohio team and includes customer-facing, recordkeeping, coordination, and administrative duties.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Patient, reliable, and solution-oriented mindset.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer and data entry skills.

Responsibilities

• Handle incoming customer inquiries by phone, email, and in person.
• Resolve customer concerns professionally and efficiently.
• Maintain detailed and accurate customer records and documentation.
• Follow established procedures to ensure consistent service quality.
• Coordinate with internal departments to address customer needs.
• Support administrative and service-related tasks as required.

Benefits

• Competitive starting pay with opportunities for bonuses.
• Comprehensive training and growth opportunities.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Supportive and collaborative team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED