Customer Service Representative (CSR)/Dispatch

Bosch Group • Summerville, SC

3d

About The Position

The Customer Service Representative (CSR)/Dispatch is a customer service-oriented professional responsible for developing and maintaining excellent relationships with internal and external customers. The role requires flexibility to work independently with minimal supervision or as part of a team in a fast-paced environment. It involves frequent telephone and email communication, supporting warehouse customer delivery creation, order picking, entry-level material planning, and transportation scheduling. The representative also handles office duties, follows records-retention procedures, helps resolve variances, and provides team backup as needed.

Requirements

• High school diploma or related discipline preferred.
• Three to five years of experience in a warehouse environment required.
• Excellent computer skills and working familiarity with multiple software packages.
• Strong verbal and written communication skills.
• Professional telephone etiquette and ability to communicate professionally face-to-face, by telephone, and by email.
• Ability to handle stressful situations efficiently and professionally.
• Ability to contribute to team responses that satisfy sales goals and assure 100% customer satisfaction.

Nice To Haves

• Familiarity with MS Office and SAP ERP software packages.
• High school diploma or related discipline.

Responsibilities

• Develop and maintain excellent relationships with internal and external customers.
• Support the launch of customer delivery creation at the warehouse.
• Communicate with internal and external customers, responding to inquiries in a timely manner and providing updates when deviations occur.
• Create daily customer order picks.
• Perform entry-level material planning.
• Seek resolution to variances by investigating their source.
• Schedule daily and expedited transportation services using customer and freight-forwarding websites.
• Perform office duties including filing, faxing, and scanning.
• Maintain and follow records-retention procedures in accordance with Central Directives.
• Understand escalation processes and the reasons for escalation.
• Problem-solve using the 5 Why's or 8D formats.
• Provide effective team backup as needed.
• Perform other duties as assigned.

Benefits

• Premium health coverage.
• 401(k) with generous matching.
• Resources for financial planning and goal setting.
• Ample paid time off.
• Parental leave.
• Comprehensive life and disability protection.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED