Customer Service Representative

We are seeking a Customer Service Representative who will play a crucial role in enhancing insurance client retention through exceptional service. The main responsibilities include assisting clients with insurance carriers' requirements, advocating for clients and agents, and effectively communicating our Matic value proposition. The ideal candidate should possess strong communication skills, problem-solving abilities, and a passion for conveying the value of our message. Previous customer service or advocacy experience, as well as insurance knowledge, is preferred. Joining our team offers opportunities for career advancement, stock options, unlimited paid time off, and a supportive team culture.

• Providing expert service and guidance to clients over phone, email, and text
• Ensuring correct documents are sent to clients based on their situation
• Completing tasks with organized notes and consistent processes
• Clearly articulating the Matic value proposition to clients
• Achieving team goals for productivity, quality, client satisfaction, and policy retention
• Offering other insurance products to clients where applicable

• Effective communication skills especially over the phone
• Ability to understand a customer's situation and provide options towards resolution
• Tenacity and persuasiveness when it comes to doing what's right
• Self-motivated, willing to learn, and able to adapt quickly to change
• Ability to multitask as demonstrated by listening and responding to the customer while using a computer to research and enter information
• Passion that can convey the value of our Matic message clearly
• Customer service experience or experience as an advocate is highly preferred
• Insurance knowledge preferred

• Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
• 401(k) Retirement Plan.
• Continuing education, licensing and professional development paid for by Matic.
• A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc!
• Modern office environment (that’s CDC compliant!) - we have a trendy HQ in Uptown Phoenix with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).
• Ample opportunities for growth.
• Fast-paced culture driven by quality, transparency, and fun.