Customer Service Rep(05386) - 445 Main St

Domino's Franchise • Trussville, AL

12h

About The Position

The Customer Experience Representative is the first point of contact for Domino’s customers, providing a positive experience in the store and over the phone. The role involves welcoming customers, taking and organizing orders, maintaining the front of the store, and handling customer concerns in coordination with management. Representatives also support drive-up and curbside service and help ensure orders are accurate and meet standards.

Requirements

• Ability to multitask and work efficiently under pressure.
• Ability to work in a fast-paced environment.
• Effective communication with team members and customers.
• Understanding of safe food handling, food storage, and sanitation.
• Ability to work nights and weekends.
• Excellent customer service skills and basic math skills.
• Ability to take direction from management.
• Must be at least 16 years of age.
• Must be able to pass a background check meeting or exceeding Domino’s standards.

Responsibilities

• Greet customers and provide an engaging, positive experience with professionalism and personality.
• Take customer orders in person or over the phone using the technology and Point of Sales System.
• Clean, prepare, and maintain the front of the store to support a positive in-store customer experience.
• Keep the storefront clean and safely execute the contactless drive-up and curbside experience.
• Take ownership of customer concerns and work with management to resolve them.
• Ensure orders are organized, accurate, and up to standards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed