Customer Service Rep(06979) - 5000 Main St

Domino's Franchise•The Colony, TX

About The Position

The Customer Service Representative works in a fast-paced Domino’s store, helping the team operate efficiently and get pizzas to customers as quickly and safely as possible. The role calls for motivated, competitive team members with strong people skills and a desire to serve. Daytime and evening shifts are available, and schedules can range from one shift per week to five or six shifts per week. Orientation and on-the-job training are provided, including training in taking orders, labeling boxes, and making pizzas. The position offers opportunities for advancement from customer service representative to management and potentially to franchise ownership. Work takes place in a store and includes exposure to varying indoor and outdoor temperatures, weather, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The work involves frequent standing, walking, reaching, and hand use, as well as occasional sitting, lifting, carrying, pushing, climbing, stooping, bending, crouching, and squatting. Team members may handle deliveries weighing up to 50 pounds and work with pizza-making and store equipment.

Requirements

Must be at least 16 years of age.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to work alone and with others, perform repetitive tasks, work adequately under stress, and meet strict quality-control standards.
Ability to perform physical tasks including standing, walking, lifting and carrying items weighing up to 50 pounds, pushing trays on a dolly, and reaching, bending, and occasionally climbing.
Ability to talk and listen on the telephone, use near and mid-range vision, perceive depth, and differentiate between hot and cold surfaces.

Responsibilities

Operate store equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products, including making pizzas.
Receive and process telephone orders, and communicate with customers in person.
Complete required paperwork.
Clean equipment and the facility daily.
Maintain store equipment.
Label boxes and perform other tasks covered in on-the-job training.
Work with team members to serve customers and meet quality-control standards.
Unload bulk product deliveries and move supplies to storage.
Satisfy unhappy customers and make judgments and decisions to solve problems.