Customer Service Rep - ADL

LKQ•Plano, TX

About The Position

Join LKQ Corporation and Elitek Vehicle Services as a Customer Service Representative in the Auto Data Labels department. The department provides OEM-compliant vehicle labeling and identification solutions to automotive manufacturers, dealerships, collision repair facilities, and aftermarket customers. This role supports accurate products, timely customer support, and a high-quality service experience. The representative builds relationships with new and existing customers, handles incoming calls and inquiries, creates work orders, and coordinates service calls with customers and technicians. The position involves frequent phone and computer use, maintaining an organized calendar, and completing routine tasks with guidance from a supervisor or manager. The role does not supervise employees.

Requirements

High school diploma or GED.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Frequent use of Outlook, Word, Excel, graphics, and similar computer applications.
Ability to communicate basic messages orally, write brief messages, keep simple records, and explain or offer guidance on routine procedures.
Ability to follow clear directions and procedures to solve routine, somewhat repetitive problems.
Ability to prioritize routine tasks and work under broad guidance from a supervisor or manager.
Ability to sit for extended periods and frequently use a computer, keyboard, and mouse.
Ability to lift up to 50 pounds.

Nice To Haves

Associate's degree.
Sales or customer service experience, especially in a call center environment.
Bilingual ability in English and Spanish or English and French.

Responsibilities

Establish and maintain effective working relationships with new and existing customers through professionalism and strong interpersonal and communication skills.
Field staff requests and inquiries about general issues.
Receive incoming calls and create work orders.
Respond to customer calls and inquiries in a timely manner.
Plan, forecast, schedule, and communicate service calls with customers and technicians.
Maintain an extremely well-organized calendar.
Prioritize and handle assigned routine tasks appropriately.
Perform other duties and additional responsibilities as directed, depending on interest and capacity.