Customer Service Rep

Planet Fitness - Baseline Fitness • Eagan, MN

12d • $14 - $14 • Onsite

About The Position

The Customer Service Rep is responsible for new member sales and creating a positive member experience. The role handles front desk activities, supports members and prospective members, and helps maintain the club’s cleanliness. Shifts are four 8-hour shifts, including at least one hour of deep cleaning and at least one hour of continued training.

Requirements

• Strong customer service skills.
• Basic computer proficiency.
• Communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Actively listen, empathize with customers’ perspectives, and work together to solve problems.
• Recognize and define problems, analyze relevant information, consider alternative solutions, and seek additional assistance when needed.
• Demonstrate tact and skill in interactions while using appropriate behavior and language.
• Stand and walk for at least 75% of the shift.
• Talk in person or on the phone for at least 75% of the shift.
• Be able to lift up to 50 pounds less than 30% of the time.

Responsibilities

• Greet prospective members and provide a positive customer experience.
• Handle front desk tasks, information calls, member check-ins, new member sign-ups, and tours for prospective members.
• Make changes to member accounts as needed.
• Address member service issues and questions, forwarding them to the Club Manager or Assistant Manager as needed.
• Help maintain the neatness and cleanliness of the club.
• Complete at least one hour of deep cleaning per shift.
• Complete at least one hour of continued training per shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed