Customer Service Rep

Arizona Tile • Scottsdale, AZ

13d

About The Position

The Customer Service Rep processes customer orders, provides sales support, and delivers outstanding service to create the best possible customer experience. The role involves working with customers in person, by phone, and through other communication methods, while coordinating with colleagues, departments, and branches to keep information flowing consistently. Product training is provided.

Requirements

• High school diploma or equivalent.
• At least 2 years of prior experience in retail sales in a professional environment involving front-facing customer interaction.
• Exceptional customer service skills and the ability to provide individualized service.
• Ability to proactively find solutions, multitask, and handle customer interactions and needs in person, by phone, and through other methods.
• Attention to detail and accuracy when processing orders.
• Good math skills, including calculating pricing, discounts, and interest and applying basic algebra.
• Ability to interpret written technical instructions and diagrams involving abstract and concrete variables.
• Basic computer skills in a Microsoft Windows environment and solid data-entry skills.
• Good written and excellent verbal communication skills for interacting with customers and people at all organizational levels.
• Friendly, warm demeanor and excellent interpersonal skills.
• Ability to work flexible hours, overtime, and Saturdays, up to 45–48 hours per week.
• Ability to be forklift certified, as needed per location.

Nice To Haves

• Prior work experience with stone, granite, or slabs.

Responsibilities

• Process and enter customer orders accurately, efficiently, and on time using the company’s computerized order processing system.
• Provide ongoing sales support and communicate with customers in person, by phone, or through other means.
• Process and evaluate special transfer or restock requests, including exceptions or credit requests, consulting the manager and following proper procedures.
• Collaborate with team members, departments, and branches to maintain consistent communication and knowledge sharing.
• Stay current on new and discontinued products, back orders, supply issues, and out-of-stock products, and communicate relevant information to customers.

Benefits

• Competitive pay
• Medical, dental, and vision benefits
• H.S.A. or H.R.A. with company contributions
• 401(k) retirement savings program with discretionary employer match
• Progressive career development and training
• Employee assistance program
• Paid time off (PTO) and holiday pay
• Service recognition and awards
• Family-oriented environment with open communication, a collaborative atmosphere, and team-building events

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED