Customer Service Rep

Lincare • Newnan, GA

10d

About The Position

The Customer Service Rep communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction. The role communicates through inbound and outbound manual calls and outbound calls generated by an automated dialer. It also maintains customer information and order details in computerized systems.

The employee may help train other employees. The position requires occasional lifting or moving of up to 50 pounds.

Requirements

• High school diploma, GED, or one to three months of related experience and/or training.
• Computer entry skills are required.
• Must meet any licensing requirements necessary for the specific location.
• Ability to read and analyze documents such as patient orders.
• Ability to understand pharmacy prescription terminology.
• Ability to communicate effectively with coworkers and patients.
• Ability to calculate figures and amounts related to frequency and doses dispensed.
• Ability to use common-sense understanding to carry out oral and written instructions.
• Ability to occasionally lift and/or move up to 50 pounds.

Responsibilities

• Communicate with customers through inbound and outbound manual calls and outbound calls generated by an automated dialer system.
• Assess customers’ need for additional products or services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers about products and services.
• Document calls in a computerized record-keeping system.
• Enter customer orders into a computerized system.
• Verify and update customer demographic information, such as addresses and telephone numbers, in computerized records.
• Help train employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED