Customer Service Rep - ADL

LKQ Corporation • Plano, TX

2d

About The Position

The Customer Service Rep supports Elitek Vehicle Services’ Auto Data Labels department, which provides OEM-compliant vehicle labeling and identification solutions to automotive manufacturers, dealerships, collision repair facilities, and aftermarket customers. The role helps ensure customers receive accurate products, timely support, and an outstanding service experience. It involves frequent phone and computer use, handling customer and staff inquiries, creating work orders, and coordinating service calls with customers and technicians. The position does not supervise employees.

Requirements

• High school diploma or GED.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics software, and similar tools.
• Ability to communicate basic messages orally, write brief messages, keep simple records, and explain routine procedures.
• Ability to follow clear directions and procedures to resolve routine, repetitive problems.
• Ability to prioritize and handle assigned routine tasks.
• Ability to sit for extended periods and frequently use a computer, keyboard, and mouse.
• Ability to lift up to 50 pounds.

Nice To Haves

• Associate's degree.
• Sales or customer service experience, especially in a call center environment.
• Bilingual in English and Spanish or English and French.

Responsibilities

• Establish and maintain effective working relationships with new and existing customers through professionalism and strong interpersonal and communication skills.
• Field staff requests and inquiries regarding general issues.
• Receive incoming calls and create work orders.
• Respond to customer calls and inquiries in a timely manner.
• Plan, forecast, schedule, and communicate service calls with customers and technicians.
• Maintain an extremely well-organized calendar.
• Perform other duties and responsibilities as directed, depending on interest and capacity.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED