Customer Service Rep - ADL

LKQ Corporation • Plano, TX

2d • $20 - $25

About The Position

The Customer Service Rep supports Elitek Vehicle Services' Auto Data Labels department, which provides OEM-compliant vehicle labeling and identification solutions to automotive manufacturers, dealerships, collision repair facilities, and aftermarket customers. The role helps ensure customers receive accurate products, timely support, and an outstanding service experience.

The position involves frequent phone and computer use, responding to customer and staff inquiries, creating work orders, and coordinating service calls with customers and technicians. The role requires maintaining effective customer relationships and an organized calendar. Compensation is $20–$25 per hour, depending on experience.

Requirements

• High school diploma or GED.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, and similar computer tools.
• Ability to communicate basic messages orally, write brief messages, keep simple records, and explain routine procedures.
• Ability to follow clear directions and procedures to resolve routine, repetitive problems.
• Ability to prioritize and appropriately handle assigned and routine tasks.
• Ability to sit for extended periods and frequently use a computer, keyboard, and mouse.
• Ability to lift up to 50 pounds.

Nice To Haves

• Associate's degree.
• Sales or customer service experience, especially in a call center environment.
• Bilingual in English and Spanish or English and French.

Responsibilities

• Establish and maintain effective working relationships with new and existing customers through professionalism and strong interpersonal and communication skills.
• Handle frequent phone activity and computer use.
• Respond to staff requests and inquiries regarding general issues.
• Receive incoming calls and create work orders.
• Respond to customer calls and inquiries in a timely manner.
• Plan, forecast, schedule, and communicate service calls with customers and technicians.
• Maintain an extremely well-organized calendar.
• Perform other duties and responsibilities as directed, depending on interest and capacity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED