Customer Service Rep - ADL

LKQ•Plano, TX

21h

About The Position

The Customer Service Rep supports Elitek Vehicle Services' Auto Data Labels department, which provides OEM-compliant vehicle labeling and identification solutions to automotive manufacturers, dealerships, collision repair facilities, and aftermarket customers. The role helps ensure customers receive accurate products, timely support, and an outstanding service experience. The position involves extensive phone activity and computer use. The representative fields staff requests and customer inquiries, receives incoming calls, creates work orders, responds to customers in a timely manner, and coordinates service calls with customers and technicians. The role also maintains an organized calendar and builds effective working relationships with new and existing customers. Other duties may be assigned based on interest and capacity. The position does not supervise employees.

Requirements

High school diploma or GED.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Frequent use of Outlook, Word, Excel, graphics, and related tools.
Ability to communicate basic messages orally, write brief messages, and keep simple records.
Ability to explain and offer guidance on routine procedures.
Ability to solve routine, somewhat repetitive problems by following clear directions and procedures.
Ability to prioritize and appropriately handle assigned and routine tasks.

Nice To Haves

Associate's degree.
Sales or customer service experience, especially in a call center environment.
Bilingual English and Spanish or English and French.

Responsibilities

Establish and maintain effective working relationships with new and existing customers through professionalism and strong interpersonal and communication skills.
Field staff requests and inquiries regarding general issues.
Receive incoming calls and create work orders.
Respond to customers' calls and inquiries in a timely manner.
Plan, forecast, schedule, and communicate service calls with customers and technicians.
Maintain an extremely well-organized calendar.
Perform other duties and additional responsibilities as directed, depending on interest and capacity.