Customer Service Rep (01101) - 953 Washtenaw Ave

Domino's Franchise•Ypsilanti, MI

About The Position

The Customer Service Rep provides friendly customer service while helping the store prepare and serve Domino’s products. The role includes taking and processing orders, handling customer concerns and payments, preparing food, maintaining food safety and quality, and keeping the store and equipment clean. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time.

Requirements

Ability to comprehend and give correct written instructions.
Verbal, writing, and telephone skills to take and process orders.
Ability to communicate with customers and co-workers in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and carry supplies, including cases weighing up to 50 pounds, and to push or pull trays on dollies.
Ability to occasionally navigate stairs or climb a ladder, bend, crouch, or squat, and reach continuously.
Ability to frequently and forcefully use forearms and wrists when shaping pizza dough.
Ability to sense, talk, and hear on the telephone; near- and mid-range vision and depth perception; and ability to distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and process telephone orders.
Address customer concerns.
Handle cash and provide correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Maintain food and portion control, hygiene, and food safety.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Receive deliveries, prepare products, and complete inventory and related paperwork.
Operate equipment and use a computer keyboard or touch screen to enter orders.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Communicate with customers and co-workers to process orders.
Unload and move deliveries, stock shelves, and move trays.
Perform occasional maintenance and other tasks such as changing prices on signs and washing walls.