Customer Service Rep (01117) 4910 Washtenaw Ave

Domino's Franchise•Ann Arbor, MI

1d•Onsite

About The Position

Domino’s Customer Service Reps provide customer service and support daily store operations. They take and process orders in person and by phone, address customer concerns, handle cash, upsell, prepare food and high-quality pizzas, and maintain food quality, hygiene, and safety. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time, and the posting describes opportunities to advance into management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination to make precise, rapid, and accurate movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical activities described in the posting, including standing, walking, lifting, carrying, pushing, pulling, climbing, stooping, crouching, reaching, and continuous hand tasks.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Maintain food and portion control, hygiene, and food safety.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Operate equipment and clean equipment and the facility.
Perform general cleaning duties, including outside tasks such as removing trash.
Communicate with customers and co-workers to process orders.
Use a computer keyboard or touch screen to enter orders.