Customer Service Rep(01222) - 912 W Michigan Ave

Domino's Franchise•Marshall, MI

1d•Onsite

About The Position

The Customer Service Rep provides friendly, positive service while taking and processing orders, addressing customer concerns, handling cash, and helping prepare Domino’s products. The role includes making high-quality pizzas, food preparation, portion control, hygiene and food safety, upselling, inventory and paperwork, stocking ingredients, and cleaning equipment and the store. Team members receive in-store training and support from a manager or teammate. The position may offer opportunities to advance within Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries weighing up to 50 pounds and perform the listed carrying, pushing, pulling, climbing, bending, crouching, squatting, reaching, and hand tasks.
Ability to talk and hear on the telephone; near and mid-range vision and depth perception; and ability to distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders by telephone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality pizzas and prepare food and products.
Maintain food and portion control, hygiene, and food safety.
Operate equipment and stock ingredients from deliveries into storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform other cleaning duties.
Perform outside tasks such as removing trash.
Communicate with customers and co-workers to process orders.
Use a computer keyboard or touch screen to enter orders.