Customer Service Rep(01116) - 3246 E Michigan Ave

Domino's Franchise•Jackson, MI

18h•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly service and help prepare and serve high-quality pizzas. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food, maintaining food safety and portion standards, and cleaning the store and equipment. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the description notes opportunities for career growth within Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical demands described, including standing, walking short distances, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays, and occasional climbing, stooping, crouching, and squatting.
Near- and mid-range vision, depth perception, and ability to distinguish hot and cold surfaces.
Ability to talk and hear on the telephone.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders by phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and provide correct change.
Upsell products.
Make high-quality pizzas and prepare products.
Maintain food and portion control, hygiene, and food safety.
Operate equipment and stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning duties.
Communicate with customers and co-workers to process orders.
Perform outside tasks such as removing trash.