Customer Service Rep(08669) - 8450 E. Iliff ave.

Domino's Franchise•Denver, CO

About The Position

The Customer Service Representative serves phone and carryout customers politely and courteously, providing helpful and knowledgeable information about the menu. The role follows Domino’s customer service, food preparation, safety, cash-handling, and delivery procedures. Duties and standards listed in the posting include customer WOW steps, accurate order confirmation, proper handwashing and product procedures, and specific requirements for drivers and pizza makers.

Requirements

Follow the listed customer service, appearance, food preparation, safety, cash-handling, and delivery standards.

Responsibilities

Answer phone calls and assist carryout customers politely and courteously, while being helpful and knowledgeable about the menu.
Maintain a professional appearance according to company standards.
Demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
Repeat every order for accuracy and confirm the customer’s name and address.
Pizza makers must count pepperoni and ham on every order, regardless of the amount ordered.
Do not clear pizzas before they are ready to be placed in the oven.
Drivers must carry $1 in coin change on every delivery and say, “Let me get your change” on every order.
Do not carry more than $20 while on the clock, including personal money.
Do not carry a pocket knife or weapon while working.
Keep driver vehicles neat, clean, and presentable while working.
Drivers must not be routed early or checked in early from a delivery.
Wash hands before making products.
Follow proper product procedures only.
Drivers must complete the Safe Delivery CBT.