Customer Service Rep(06212) - 91 W Mineral Ave

Domino's Franchise•Littleton, CO

About The Position

The Customer Service Rep answers phone calls and assists carryout customers politely and courteously, providing helpful and knowledgeable information about the menu. The role follows Domino’s performance expectations and operating procedures, including customer service, food preparation, delivery, safety, and workplace conduct standards.

Requirements

Drivers must have completed the Safe Delivery CBT.
Drivers must carry $1 in coin change on every delivery and say “Let me get your change” on every order.
Employees must follow the specified customer service, food preparation, delivery, safety, and workplace conduct procedures.

Responsibilities

Answer phone calls and assist carryout customers in a polite, courteous, helpful, and knowledgeable manner.
Maintain a professional appearance according to company standards.
Demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
Count pepperoni and ham on every order each day, regardless of the amount ordered.
Do not clear pizzas before they are ready to be placed in the oven.
Wash hands before making products and follow only the proper product procedures.
Repeat every order to confirm accuracy and verify the customer’s name and address.
For delivery duties: carry $1 in coin change on every delivery and say “Let me get your change” on every order.
For delivery duties: keep vehicles neat, clean, and presentable; do not route drivers early or check them in early from deliveries.
For delivery duties: complete the Safe Delivery CBT.
Do not carry more than $20 while on the clock, including personal money, or carry a pocket knife or any weapon while working.