Customer Service Rep/Expediter (06247) - 6545 Gunpark Dr
Domino's Franchise•Boulder, CO
About The Position
Team Wow is seeking a friendly and efficient Customer Service Rep/Expediter for its Boulder, Colorado location. The role is the primary point of contact for customers, providing service while managing order expediting to help ensure timely delivery. The position involves responding to inquiries, processing orders, resolving issues, keeping customers updated, and contributing to improvements in customer service.
Requirements
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in basic computer applications and typing.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Empathetic and patient demeanor when addressing customer concerns.
- Ability to work well in a team-oriented environment.
- Flexibility to adapt to changing priorities and customer needs.
Nice To Haves
- 1–2 years of customer service experience preferred.
- Knowledge of expediting processes.
Responsibilities
- Respond to customer inquiries by phone, email, and in person in a friendly and supportive manner.
- Process customer orders accurately and efficiently, capturing all relevant details.
- Expedite orders.
- Collaborate to resolve customer issues and expedite solutions.
- Provide customers with proactive updates about their orders and potential delays.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
- Contribute to continuous improvement of customer service processes and procedures.
Benefits
- Schedules that work with employees' needs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
