Customer Service Rep/Expediter (06231)

Domino's•Boulder, CO

About The Position

Team Wow is seeking a dedicated Customer Service Rep/Expediter in Boulder. The role serves as a primary point of contact for customers while supporting accurate order processing and expediting. The employee will learn to prepare the company’s menu items and help maintain high standards when making them. The position is part-time, and applicants must be at least 16 years old.

Requirements

Must be at least 16 years old.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Customer-focused mindset and commitment to exceptional service.
Ability to work well in a team-oriented environment.
Flexibility to adapt to changing priorities and customer needs.

Nice To Haves

1–2 years of customer service or similar experience; preferred but not required.
Experience in order processing or expediting.
Proficiency in using order management systems.

Responsibilities

Respond to customer inquiries, concerns, and requests by phone and in person in a friendly, professional manner.
Process customer orders accurately and efficiently, entering all details into the system.
Expedite orders to meet customer deadlines and expectations.
Monitor order status and proactively communicate updates to customers.
Resolve customer complaints and issues in a timely and empathetic manner.
Maintain accurate customer records and update information when necessary.
Make menu items while maintaining high standards.
Identify opportunities to upsell or cross-sell products when appropriate.
Stay updated on product knowledge and company policies to provide accurate information.