Customer Service Rep/Expediter (06231)
About The Position
Team Wow is seeking a dedicated Customer Service Rep/Expediter to join its team in Boulder. The role is the primary point of contact for customers and also supports efficient order processing and expediting. The employee will learn to make the company’s products and maintain high standards when preparing menu items. The position involves responding to customer inquiries by phone and in person, processing and expediting orders, monitoring order status, communicating updates, resolving complaints, maintaining customer records, and sharing accurate product and company information. The role also includes identifying appropriate opportunities to upsell or cross-sell products. The employer is looking for part-time help and states that applicants must be at least 16 years old.
Requirements
- Must be at least 16 years old.
- Strong verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Customer-focused mindset and commitment to exceptional service.
- Ability to work well in a team-oriented environment.
- Flexibility to adapt to changing priorities and customer needs.
Nice To Haves
- One to two years of experience in customer service or a similar role; preferred but not required.
- Experience in order processing or expediting.
- Proficiency in using order management systems.
Responsibilities
- Respond to customer inquiries, concerns, and requests by phone and in person in a friendly and professional manner.
- Process customer orders accurately and efficiently, entering all details into the system.
- Expedite orders to meet customer deadlines and expectations.
- Monitor order status and proactively communicate updates to customers.
- Resolve customer complaints and issues in a timely and empathetic manner.
- Maintain accurate customer records and update information when necessary.
- Maintain high standards when preparing menu items.
- Identify opportunities to upsell or cross-sell products when appropriate.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Learn to make the company’s products.
Benefits
- Schedules that work with employees’ needs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
