Customer Service Rep/Expediter (06204)
About The Position
Team Wow is seeking a friendly and efficient Customer Service Rep/Expediter for its Lakewood location. The role links customers with the company’s products by processing orders, coordinating their progress, and helping ensure customer satisfaction. The position involves responding to customers through phone, email, and chat; keeping customers informed about order status; resolving issues; maintaining interaction records; and working with teammates to meet customer needs. It is a fast-paced, team-oriented role that also includes physical tasks associated with the store’s operations.
Requirements
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in customer service software and order tracking systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patient and empathetic approach to customer interactions.
- Basic computer skills.
- Willingness to learn and work as a team.
- Ability to meet the physical requirements described, including standing, walking, lifting, carrying, pushing or pulling, reaching, and frequent hand use.
Nice To Haves
- 1–2 years of customer service experience preferred.
- Experience in order processing or expediting is a plus.
- Customer service certification is a plus.
Responsibilities
- Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information.
- Process customer orders efficiently and enter order details correctly into the system.
- Expedite orders as needed and coordinate with the logistics team to meet customer expectations.
- Track and update order status and proactively inform customers of changes or delays.
- Resolve customer complaints and issues in a timely and empathetic manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with others to ensure customer needs are met.
- Identify and escalate complex issues to appropriate team members when necessary.
- Stay updated on product information, promotions, and company policies to provide accurate information to customers.
- Perform physical store tasks described in the posting, including handling and stocking deliveries and supplies, cleaning, and using relevant equipment.
Benefits
- Schedules that work with you, not against you.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
