Customer Service Rep/Expediter (06204)

Domino's • Lakewood, CO

6d

About The Position

Team Wow is hiring a friendly and efficient Customer Service Rep/Expediter for its Lakewood location. The role connects customers with the company’s products by processing orders, providing helpful information, coordinating order fulfillment, and supporting customer satisfaction in a fast-paced, team-oriented environment. The position may involve standing, walking, sitting for paperwork, handling deliveries and supplies, and performing other physical tasks described in the posting.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and order tracking systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Basic computer skills.
• Willingness to learn and work as part of a team.

Nice To Haves

• 1–2 years of customer service experience preferred.
• Experience in order processing or expediting.
• Customer service certification.

Responsibilities

• Respond to customer inquiries by phone, email, and chat with accurate and helpful information.
• Process customer orders efficiently and enter order details correctly into the system.
• Expedite orders and coordinate with the logistics team to meet customer expectations.
• Track and update order status, and proactively inform customers about changes or delays.
• Resolve customer complaints and issues promptly and empathetically.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with others to ensure customer needs are met.
• Identify complex issues and escalate them to appropriate team members.
• Stay current on product information, promotions, and company policies.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed