About The Position

The Customer Service Rep/Expediter processes customer orders and helps prepare, expedite, and deliver pizzas for carryout and delivery. Team members may work part-time or full-time, with schedules described as accommodating individual needs. On-the-job orientation and training are provided, and opportunities for advancement are available, including progression into management or franchise ownership.

Requirements

  • Must be at least 16 years of age.
  • Ability to understand and provide correct written instructions.
  • Verbal communication, writing, and telephone skills sufficient to take and process orders.
  • Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
  • Ability to make correct monetary change.
  • Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to perform the physical tasks described, including standing for most tasks, walking short distances, and lifting deliveries weighing up to 50 pounds.

Responsibilities

  • Operate store equipment.
  • Stock ingredients and supplies from delivery areas into storage and work areas, including the walk-in cooler.
  • Prepare products.
  • Receive and process telephone orders and communicate with customers and coworkers in person and by phone.
  • Take inventory and complete related paperwork.
  • Clean equipment and the facility approximately daily.
  • Expedite orders to delivery and carryout vehicles.
  • Make accurate monetary change and enter orders using a computer keyboard or touch screen.
  • Unload and store bulk product deliveries using a hand truck.
  • Perform store tasks such as stocking, cleaning, and occasional maintenance.

Benefits

  • Schedules that work with employees’ needs.
  • On-the-job orientation and training.
  • Opportunities for advancement.
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