CUSTOMER SERVICE/ORDER ENTRY SPECIALIST
Copper Creek Hardware Inc•Murrieta, CA
•Onsite
About The Position
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role is responsible for managing customer accounts, processing orders, and ensuring a high level of service throughout the order lifecycle. The ideal candidate can effectively coordinate with internal teams such as sales, warehouse, and logistics.
Requirements
- 1-2+ years of customer service experience, preferably in distribution, manufacturing.
- Experience with ERP systems (e.g., NetSuite, Acumatica, SAP, etc.) Willing to train
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- High attention to detail and problem-solving ability
- Basic in Microsoft Office (Excel, Outlook, Word)
Responsibilities
- Process customer orders accurately and efficiently in ERP systems
- Respond to customer inquiries regarding order status, product availability, pricing, and shipping timelines
- Coordinate with warehouse and logistics teams to ensure timely fulfillment and delivery
- Resolve customer issues, including order discrepancies, returns, and claims
- Maintain strong relationships with customers through consistent communication
- Monitor open orders and proactively address potential delays or issues
- Assist with invoicing, credits, and general account maintenance
- Support sales team with order management and customer follow-ups
Benefits
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- 1 week paid PTO to start, increases with tenure.
- 401k Plan Offered
- 5 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
