Customer Service Rep - Sports Line (Dalton, GA)

MAPEI•Dalton, GA

About The Position

Join MAPEI Corporation, a global manufacturer of construction chemicals and building materials, as a Customer Service Order Entry Specialist supporting the Sports and OEM product line. The role helps keep customer orders moving by entering and verifying order details, coordinating with internal teams, and providing timely order confirmations. Accuracy and commitment to service contribute to a positive customer experience. The position also requires performing assigned tasks according to Business Management System (BMS) procedures and instructions and in compliance with applicable Environmental, Health, and Safety (EHS) regulatory requirements. Other related duties may be assigned.

Requirements

High school diploma or equivalent.
At least two years of experience in data entry and/or customer service.
Proficiency with data entry software, ERP systems such as Microsoft D365, CRM applications, Microsoft Outlook, Excel, and Word.
Experience with Electronic Data Interchange (EDI).
Strong attention to detail, accuracy, and organization, with the ability to manage multiple priorities in a fast-paced environment.
Strong communication, customer service, and problem-solving skills, and a collaborative approach to working with customers and internal teams.

Responsibilities

Enter, update, and process customer orders accurately in the company’s ERP system.
Verify order details, pricing, and inventory availability; assign appropriate ship dates and shipping locations.
Monitor and validate Electronic Data Interchange (EDI) orders, maintain product cross-references, and resolve transaction issues.
Partner with Account Specialists and internal teams to address customer inquiries and support timely order fulfillment.
Provide order confirmations and maintain organized electronic purchase order records.
Process order changes and cancellations, resolving discrepancies in product descriptions, quantities, and pricing.
Perform assigned tasks in conformance with BMS procedures and instructions and applicable EHS regulatory requirements.
Perform other related duties as assigned.

Benefits

Base hourly pay rate of $22.00–$23.00, based on experience.
Free medical insurance for employees or an alternative medical plan with minimal monthly employee contributions and low deductibles.
17 days of paid sick and vacation time annually, prorated in the first year.
401(k) retirement plan with up to 6% matching.
Dental and vision programs.
Flexible spending accounts.
Employer-paid life insurance.
Free telemedicine physician services.
Tuition reimbursement programs.
Discounted home and auto insurance programs.
Supplemental life insurance.
Other employee-centric perks.