Customer Service Rep (Dalton, GA)

MAPEI•Garland, TX

About The Position

MAPEI Corporation is seeking a Customer Service Order Entry Specialist to help process customer orders and support a positive customer experience. The role enters and verifies order information, coordinates with internal teams, and provides timely order confirmations. The position uses the company’s ERP system and handles EDI orders, order changes, cancellations, and related discrepancies. Work must follow Business Management System procedures and applicable Environmental, Health, and Safety requirements.

Requirements

High school diploma or equivalent.
At least two years of experience in data entry and/or customer service.
Proficiency with data-entry software, ERP systems such as Microsoft D365, CRM applications, Microsoft Outlook, Excel, and Word.
Experience with Electronic Data Interchange (EDI).
Strong attention to detail, accuracy, and organization, with the ability to manage multiple priorities in a fast-paced environment.
Strong communication, customer service, and problem-solving skills, and a collaborative approach to working with customers and internal teams.

Responsibilities

Enter, update, and process customer orders accurately in the company’s ERP system.
Verify order details, pricing, and inventory availability, and assign appropriate ship dates and shipping locations.
Monitor and validate EDI orders, maintain product cross-references, and resolve transaction issues.
Work with Account Specialists and internal teams to address customer inquiries and support timely order fulfillment.
Provide order confirmations and maintain organized electronic purchase order records.
Process order changes and cancellations, resolving discrepancies in product descriptions, quantities, and pricing.
Perform assigned tasks according to Business Management System procedures and applicable EHS regulatory requirements.
Perform other related duties as assigned.

Benefits

Hourly pay of $22.00 to $23.00, based on experience.
Free medical insurance for employees or the option of a medical plan with minimal monthly employee contributions and low deductibles.
17 days of paid sick and vacation time annually, prorated in the first year.
401(k) retirement plan with up to 6% matching.
Dental and vision programs.
Flexible spending accounts.
Employer-paid life insurance.
Free telemedicine physician services.
Tuition reimbursement programs.
Discounted home and auto insurance programs.
Supplemental life insurance.
Other employee-focused perks.