Customer Service Rep (Dalton, GA)
About The Position
MAPEI Corporation is hiring a Customer Service Order Entry Specialist to help keep customer orders moving smoothly. The role enters and verifies order details, coordinates with internal teams, and provides timely order confirmations to support a positive customer experience. The position is based in Dalton, Georgia. The employee performs assigned work according to procedures and instructions established in the Business Management System (BMS) and complies with applicable Environmental, Health, and Safety (EHS) regulatory requirements. Other related duties may be assigned.
Requirements
- High school diploma or equivalent.
- Minimum of two years of experience in data entry and/or customer service.
- Proficiency in data entry software, ERP systems such as Microsoft D365, CRM applications, and Microsoft Outlook, Excel, and Word.
- Experience with Electronic Data Interchange (EDI).
- Strong attention to detail, accuracy, and organization, with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication, customer service, and problem-solving skills, with a collaborative approach to working with customers and internal teams.
Responsibilities
- Enter, update, and process customer orders accurately in the company’s ERP system.
- Verify order details, pricing, and inventory availability; assign appropriate ship dates and shipping locations.
- Monitor and validate Electronic Data Interchange (EDI) orders, maintain product cross-references, and resolve transaction issues.
- Partner with Account Specialists and internal teams to address customer inquiries and support timely order fulfillment.
- Provide order confirmations and maintain organized electronic purchase order records.
- Process order changes and cancellations, resolving discrepancies in product descriptions, quantities, and pricing.
- Perform assigned tasks in conformance with procedures and instructions established in the Business Management System (BMS) and in compliance with applicable Environmental, Health, and Safety (EHS) regulatory requirements.
- Perform other related duties as assigned.
Benefits
- Base hourly pay rate between $22.00 and $23.00, based on experience.
- Free medical insurance for employees, or the option of a medical plan with minimal monthly employee contributions and low deductibles.
- 17 days of paid sick and vacation time annually; prorated in the first year.
- 401(k) retirement plan with up to 6% matching.
- Dental and vision programs, flexible spending accounts, employer-paid life insurance, and free telemedicine physician services.
- Tuition reimbursement programs.
- Discounted home and auto insurance programs.
- Supplemental life insurance.
- Other company employee-centric perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
