Customer Service Rep (Dalton, GA)
About The Position
MAPEI Corporation is seeking a Customer Service Order Entry Specialist to support the processing and fulfillment of customer orders. The role involves entering and verifying order information in the company’s ERP system, coordinating with internal teams, and providing timely order confirmations. Accuracy and customer service help ensure a positive customer experience. The position follows procedures and instructions established in the Business Management System (BMS) and applicable Environmental, Health, and Safety (EHS) regulatory requirements. Other related duties may be assigned.
Requirements
- High school diploma or equivalent.
- At least two years of experience in data entry and/or customer service.
- Proficiency with data entry software, ERP systems such as Microsoft D365, CRM applications, and Microsoft Outlook, Excel, and Word.
- Experience with Electronic Data Interchange (EDI).
- Strong attention to detail, accuracy, and organization, with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication, customer service, and problem-solving skills, with a collaborative approach to working with customers and internal teams.
Responsibilities
- Enter, update, and process customer orders accurately in the company’s ERP system.
- Verify order details, pricing, and inventory availability; assign appropriate ship dates and shipping locations.
- Monitor and validate Electronic Data Interchange (EDI) orders, maintain product cross-references, and resolve transaction issues.
- Work with Account Specialists and internal teams to address customer inquiries and support timely order fulfillment.
- Provide order confirmations and maintain organized electronic purchase order records.
- Process order changes and cancellations, resolving discrepancies in product descriptions, quantities, and pricing.
- Perform assigned tasks in accordance with Business Management System (BMS) procedures and instructions and applicable Environmental, Health, and Safety (EHS) regulatory requirements.
- Perform other related duties as assigned.
Benefits
- Free medical insurance for employees, or the option of a medical plan with minimal monthly employee contributions and low deductibles.
- 17 days of paid sick and vacation time annually, prorated in the first year.
- 401(k) retirement plan with up to 6% matching.
- Dental and vision programs.
- Flexible spending accounts.
- Employer-paid life insurance.
- Free telemedicine physician services.
- Tuition reimbursement programs.
- Discounted home and auto insurance programs.
- Supplemental life insurance.
- Other employee-focused perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
