Customer Service Rep - Sports Line (Garland, TX)

MAPEI•Garland, TX

About The Position

MAPEI Corporation is seeking a Customer Service Order Entry Specialist for its Sports and OEM product line. The role supports smooth customer order processing by accurately entering and verifying order information, coordinating with internal teams, and providing timely order confirmations. The position requires attention to detail and a commitment to delivering a positive customer experience. The employee will perform assigned duties according to Business Management System procedures and instructions and in compliance with applicable Environmental, Health, and Safety regulatory requirements. Other related duties may be assigned.

Requirements

High school diploma or equivalent.
At least two years of experience in data entry and/or customer service.
Proficiency with data entry software, ERP systems such as Microsoft D365, CRM applications, and Microsoft Outlook, Excel, and Word.
Experience with Electronic Data Interchange (EDI).
Strong attention to detail, accuracy, and organization, with the ability to manage multiple priorities in a fast-paced environment.
Strong communication, customer service, and problem-solving skills, with a collaborative approach to working with customers and internal teams.

Responsibilities

Enter, update, and process customer orders accurately in the company’s ERP system.
Verify order details, pricing, and inventory availability; assign appropriate ship dates and shipping locations.
Monitor and validate Electronic Data Interchange (EDI) orders, maintain product cross-references, and resolve transaction issues.
Partner with Account Specialists and internal teams to address customer inquiries and support timely order fulfillment.
Provide order confirmations and maintain organized electronic purchase order records.
Process order changes and cancellations, resolving discrepancies in product descriptions, quantities, and pricing.
Perform assigned tasks in conformance with Business Management System procedures and instructions and applicable Environmental, Health, and Safety regulatory requirements.
Perform other related duties as assigned.

Benefits

Free medical insurance for employees, or the option of a competitive medical plan with minimal monthly employee contributions and low deductibles.
17 days of paid sick and vacation time annually, prorated in the first year.
401(k) retirement plan with up to 6% matching.
Dental and vision programs.
Flexible spending accounts.
Employer-paid life insurance.
Free tele-med physician services.
Tuition reimbursement programs.
Discounted home and auto insurance programs.
Supplemental life insurance.
Other employee-centric perks and initiatives.