Customer Service Rep - Sports Line (Garland, TX)

Mapei•Garland, TX

About The Position

MAPEI Corporation is hiring a Customer Service Rep for its Sports and OEM product line. The role supports customer order processing by entering and verifying order details, coordinating with internal teams, and providing timely order confirmations. The position requires accuracy and a commitment to service to help deliver a positive customer experience. The employee will use the company’s ERP system to process and maintain orders, verify details, pricing, and inventory, coordinate shipping information, and monitor EDI transactions. The role also includes resolving order discrepancies, supporting fulfillment, keeping electronic purchase order records organized, and complying with Business Management System procedures and applicable Environmental, Health, and Safety requirements.

Requirements

High school diploma or equivalent.
At least two years of experience in data entry and/or customer service.
Proficiency in data entry software, ERP systems such as Microsoft D365, CRM applications, and Microsoft Outlook, Excel, and Word.
Experience with Electronic Data Interchange (EDI).
Strong attention to detail, accuracy, and organization, with the ability to manage multiple priorities in a fast-paced environment.
Strong communication, customer service, and problem-solving skills, with a collaborative approach to working with customers and internal teams.

Responsibilities

Enter, update, and process customer orders accurately in the company’s ERP system.
Verify order details, pricing, and inventory availability; assign appropriate ship dates and shipping locations.
Monitor and validate Electronic Data Interchange (EDI) orders, maintain product cross-references, and resolve transaction issues.
Partner with Account Specialists and internal teams to address customer inquiries and support timely order fulfillment.
Provide order confirmations and maintain organized electronic purchase order records.
Process order changes and cancellations, resolving discrepancies in product descriptions, quantities, and pricing.
Perform assigned tasks in conformance with Business Management System procedures and instructions and in compliance with applicable Environmental, Health, and Safety regulatory requirements.
Perform other related duties as assigned.

Benefits

Free medical insurance for employees or an alternative medical plan with minimal monthly employee contributions and low deductibles.
17 days of paid sick and vacation time annually, prorated in the first year.
401(k) retirement plan with up to 6% matching.
Dental and vision programs.
Flexible spending accounts.
Employer-paid life insurance.
Free telemedicine physician services.
Tuition reimbursement programs.
Discounted home and auto insurance programs.
Supplemental life insurance.
Other employee-focused perks.