Aerospace Customer Service Manager
About The Position
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Founded in 1968, Crane Aerospace & Electronics’ Auburn, Calif., facility, owns a rich history of excellence in the design and manufacturing of multi-stage lubrication and gerotor pumps for aerospace and defense applications. Throughout the years, our Auburn team has developed a reputation for providing industry-leading complex, highly engineered flow control products for mission-critical engine/APU systems. Located in the Northern California foothills of the Sierra Nevada Mountain range at a new, state-of-the-art 65,000 sq. ft. facility, start the next chapter of your career with Crane Aerospace & Electronics.
Requirements
- 5+ years' related experience.
- 3+ years of previous management experience.
- Knowledge of Aerospace and Defense Order Management, Contract terms, Manufacturing, People Management, Operational Excellence and lean office.
- Knowledge of ERP systems (preferably Oracle systems)
- Demonstrated ability to plan and accomplish goals based on extensive experience and judgment.
- Demonstrated ADVANCED skills in all the following responsibilities: employee development, team building, business acumen, continuous improvement, systems and tools, project management and Communication (written and verbal).
- Proficient working and leading cross functional teams as well as demonstrated ability to solve problems.
- Strong communication skills and the ability to maintain relationships with internal and external customers.
- Experience presenting and communicating results with various stakeholders across the business.
- BS in Business or related field.
- This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).
Responsibilities
- Lead, mentor, and develop the Customer Service Administration team; ensure clear communication of goals and expectations; utilize KPI‑driven standard work to monitor progress, identify gaps, and drive actions that achieve performance objectives.
- Identify and manage metrics to support the annual operating plan, increase productivity, drive customer satisfaction and ensure compliance with Crane policies and procedures.
- Allocate customer assignments across the team to balance workload, enhance responsiveness, and ensure timely, accurate execution of order administration activities.
- Drive standardization, efficiency, and customer satisfaction across the entire order‑to‑delivery process.
- Champion continuous improvement initiatives that elevate team productivity, process compliance, and customer experience.
- Serves as an escalation point for the Customer Service team providing guidance, direction and timely resolution.
- Any other task assigned by supervisor or management.
Benefits
- Health care, dental or life insurance starting the first day of the month
- 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
- 401k plan with company match
- eligible after 6 months of employment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
