Customer Service Representative - Aerospace

INFINITY AIR INC • Kent, WA

8d • $24 - $27 • Onsite

About The Position

Allflight Corporation is seeking a Customer Service Representative to support its repair and rebuild programs at its FAA-approved Repair Station in Kent, Washington. The role helps ensure customer needs are met by releasing work orders to the shop, tracking completion dates and schedules, releasing repair orders to outside vendors, and issuing purchase orders for shop materials. The representative resolves complex issues, collaborates with team members across the department, and uses system data to produce reports and identify improvements.

This is a full-time, hourly, in-office position with a Monday–Friday schedule from 7:30 a.m. to 4:00 p.m. Pay is $24–$27 per hour, depending on relevant experience and qualifications.

Requirements

• Ability to mine system data for reports.
• Experience working with ERP systems.
• Knowledge of computer networks.
• Strong interpersonal and team communication skills.
• Excellent organization and administrative skills.
• Integrity and leadership skills.
• Exemplary customer care skills.
• Good analytical and problem-solving skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• An associate degree in Business, Aviation, Supply Chain, or a related field, or a minimum of three years of relevant experience is preferred.

Nice To Haves

• Experience with Microsoft Business Applications such as Windows, Office, Teams, Outlook, and Pentagon; Pentagon experience is identified as preferred.
• An associate degree in Business, Aviation, Supply Chain, or a related field, or a minimum of three years of relevant experience.

Responsibilities

• Release work orders to the shop based on customer and schedule requirements.
• Track work orders for delivery and completion dates and keep customers updated.
• Release and track repair orders with outside vendors.
• Release and track purchase orders for shop materials.
• Maintain the master product schedule based on shop capabilities and customer demand.
• Ensure all transactions are initiated and completed in the ERP system.
• Use a variety of software, hardware, and ERP applications.
• Solve complicated problems and see projects through to completion.
• Mine system data for reports and use the data with the team to identify improvements.
• Collaborate with team members across the department to assist with their requirements.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Five days of vacation after one year of service.
• Six sick days.
• Seven paid holidays.
• 401(k) plan with company matching contributions at 100% of the first 3% of pay after one year of service.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree